Employee training is one of the most important aspects of running a successful restaurant. Finding and keeping quality employees can be difficult, so investing the time and resources necessary to train them properly is essential. If you’re wondering what you need to prepare your employees on, take a look at this guide to find out.
Show your employees how to handle restaurant equipment.
From fryers to freezers, a lot of equipment goes into running a restaurant. This equipment is typically expensive and heavy-duty, so teaching your employees how to use each can help prevent injury and damage to your appliances. For example, if your restaurant uses an Atosa Freezer, you must show your employees how to maintain a specific temperature, store food inside, and clean it. Otherwise, you may end up with a damaged freezer, which saves you long-term. Additionally, you’ll want to show workers how to handle potentially dangerous tools and appliances. Keeping knives sharp and maintaining a clean workspace can help avoid serious injuries. Devices like air fryers can be dangerous if the temperature is too high or if it’s left alone while frying. Overall, you’ll want to ensure your employees are always vigilant about keeping their work environment safe.
Create videos to streamline your training efforts.
Training your employees on certain concepts can get tiring if you’re constantly hiring. For simple training methods, like how to greet customers or how to handle take-out orders, consider making a training video for new employees. Not only does video training streamline your training process, but it can be referenced whenever an employee needs a refresher on specific techniques. One of the best things about training videos is that they’re a great way to keep your employees informed of the latest company changes. Whether some new policies or procedures need to be followed, or if some new food items have been launched, training videos can be a great way to get the word out.
Make sure your employees are menu experts.
Your main goal should be to give your employees adequate training on your food and beverage products. It’s important to remember that this encompasses more than just preparing and serving food and drinks, so you’ll also need to train your employees on how to upsell and promote menu items. Your employees should be able to not only recite the ingredients in a dish but also explain why it’s a good choice for the customer. They should be able to talk about the flavor profile, how it pairs with other menu items, and any special ingredients or cooking techniques that make it stand out from the competition. Workers should also feel comfortable asking customers about their preferences and dietary restrictions. This will help them make better suggestions and provide the best possible service. Employees should feel free to get creative with their recommendations. Sometimes, the most effective upsells are ones that are personal and specific to the individual customer.
Keep your employees up to date on rules and regulations.
Training never really ends in the restaurant industry. Health and safety tips and new rules and regulations should constantly be relayed to your workers to prevent injury and health code mishaps. By clearly understanding the rules, your employees will be able to work more efficiently and effectively. It will help to avoid any confusion or misunderstandings. Some of the most important rules and regulations to remember include but are not limited to:
- Dress code
- Food safety
- Customer service
Keeping your employees engaged and ready involves adequate training. Following this guide will ensure your workforce helps your restaurant or hotel operate efficiently to keep your customers returning.